Shipping and Delivery Policy
At Graab.co.ke we are committed to ensuring a swift and efficient shipping and delivery process for our valued customers. Please review our policy below to understand how we handle shipping and delivery.
Order Processing Time
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Within Nairobi: We take pride in our fast order processing within Nairobi. Upon order confirmation, we aim to ship all orders within Nairobi within 4 hours, ensuring that you receive your purchases promptly.
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Outside Nairobi: For orders placed outside of Nairobi, we endeavor to ship and deliver your items within 24 hours from the time the order was placed. We understand the importance of timely deliveries for our customers across different locations.
Shipping Costs
Please note that shipping costs may vary depending on your location. We strive to offer competitive and reasonable shipping rates that correspond to different regions.
Delivery Timeframes
Our goal is to deliver your orders in a timely manner to ensure your satisfaction. While we make every effort to meet the aforementioned timeframes, please bear in mind that delivery times may vary due to external factors such as weather conditions, traffic, or unforeseen circumstances.
Tracking Orders
To provide transparency and peace of mind, we offer order tracking services. You can easily track your order's status by using the provided tracking information once your order has been processed and shipped.
Delivery Confirmation
Upon successful delivery of your order, we will send you a confirmation notification to the contact information provided during checkout. If you have any concerns or questions about your delivery, please feel free to contact our customer support team.
Returns and Refunds
For information on our returns and refunds policy, please refer to our dedicated Refunds and Returns Policy page.
We appreciate your trust in Graab.co.ke for your shopping needs. If you have any further inquiries or require assistance regarding shipping and delivery, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority.
Thank you for choosing Graab.co.ke.